Return and Refund Policy

Return & Refund Policy

Thanks for shopping at Koshie Kids

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your item(s) must be in the original packaging with all tags attached.

Your item(s) need to have the receipt or proof of purchase.

Please be sure to contact us so we may approve your return.

Once we receive your item, we will inspect it and notify you that we have received your returned item(s). We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit for returned item(s) within a certain amount of days, depending on your card issuer’s policies. Please note, the refund does not include shipping costs.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. We recommend using USPS and obtaining a tracking number.

Orders

Please allow 2-3 business days for processing. This does not include weekends and holidays. In the event of a delay, we will notify you.